Services

• Inbound/Outbound Sales

• Direct Response

• Upsell/Cross-Sell

• Lead Generation

• Retention/Win-Back

• Licensed Sales

• Renewals

• Subscription Sales

• Pay-for-Support

• Website Development

• System Development

• Setup & Install

• Product/Application Support

• Software/Digital Dispatch

• Virtual Care

• General Inquiry/Customer Education

• Product/Service Issue Billing & Payment

• Account Support

• Urgent Response

• Loyalty Program

• Claim Support

• Member/Provider Plan Support,Benefits & Eligibility

• Case Management

• Early Intervention

• Account Resolution

• Credit Services

• Payment Processing

• Loan Servicing

• Income Verification

• Compliance

Sometimes, we just need to talk to someone! In the midst of a question or concern, your customers just feel better hearing your voice and addressing their needs through natural human contact. Phone suport is the richest form of communication we offer and the most impactful touch point to leverage and reinforce your brand’s equity.

Customers aren’t always in the mood to chat. They simply want to explain their question, need or concern in a detailed written request and move on. Email support is a great way to address your customer’s needs through an email exchange that allows them to respond at their convenience.

With the widespread use of social media, many customers now prefer to communicate through social platforms. These platforms offer a convenient and quick way to contact brands, especially for the younger generation. Providing effective customer service via social media can enhance a brand’s image. Positive customer service experiences are often shared on social networks, thereby increasing positive exposure for the brand.

WhatsApp is one of the most widely used instant messaging applications in the world, with a vast user base, providing businesses with a substantial potential customer base. Through WhatsApp, companies can engage in direct, personalized communication with customers, enhancing customer engagement and loyalty.

We understand your business is unique and your support services may be as well. That’s why we offer customizable service solutions that accommodate any need you may have. As integrated brand ambassadors, our agents are multifaceted and offer a myriad of skills that make you a better run business. Whether they’re on the phone, in a chat session or sending an email, your Alpha-CX team is equipped with the skills to solve complex technical problems, upsell or cross products and services, and address account inquiries through billing support.

To give your customers the dedicated attention they deserve, Alpha-CX can construct a team of agents including Level 1 & Level 2 supports, Supervisors, Quality Assurance managers and Trainers that serve your brand exclusively.

We understand your business may require the use of several partners. As a part of your team, we work to support everyone that’s a part of it. Our redundant call center support system can be your back up when partner networks are tapped and they need a helping hand to capture the overflow.