About Alpha Global CX
Professional Global Customer Service & Marketing Solutions Provider
Our Position
Alpha Global CX provides professional overseas customer service and marketing solutions, helping Chinese global enterprises reduce costs.
Businesses access full overseas support by simply connecting with a local project manager, bypassing cross-cultural management.
Our Services
We offer all-in-one multilingual CX solutions across email, phone, chat, and social media for pre-sales, sales, and support.
Mission: Seamlessly connect global services, empowering businesses to serve customers professionally and efficiently.
Global Customer Service Challenges
Excellent customer service is now a core competitive advantage for global brands, yet building and managing overseas teams presents significant challenges.
Four Critical Pain Points for Global Businesses
Language barriers, time zones, and cultural gaps create four major challenges: high costs, hiring difficulties, management complexity, and low efficiency.
High Operational Costs
Building an overseas team requires substantial investment in salaries, benefits, office space, and systems.
- High local salary & benefit standards
- Expensive international communication setup
- Major investment in professional systems
- Office space & equipment costs
Talent Shortage
Finding multilingual agents with expertise and cross-cultural skills is difficult, with long hiring cycles and high turnover.
- Intense competition for multilingual talent
- Cross-cultural communication skills hard to assess
- Long professional training cycles
- High turnover & low stability
Complex Cross-cultural Management
Managing teams across regions and cultures brings communication, training, and performance evaluation challenges.
- Time zones reduce communication efficiency
- Cultural differences cause misunderstandings
- Remote quality control is difficult
- Localizing KPI systems is challenging
Low Service Efficiency
Without proper systems, slow responses and poor handling damage customer experience and brand reputation.
- Slow responses lead to customer loss
- Lack of data for analysis & optimization
- Multi-channel management is fragmented
- No AI-powered assistance
Alpha Global CX Solution
Our innovative BPO model delivers professional overseas customer service at lower cost, solving all four core challenges.
Client Case Studies
We provide professional customer service solutions for global businesses across logistics, travel, robotics, fashion, 3D printing, and more.
Cainiao Group: Spain CX Center
Provided omni-channel support for Cainiao Spain, building a native-language team handling 10,000+ daily inquiries with over 80% satisfaction and 30% cost reduction.
PKFARE: Hotel Order Management
Provided hotel order reconfirmation, channel calls, room matching, and direct hotel sign-up services, preventing $300 in daily defective order losses.
UBTECH: Technical Support
Provided end-to-end technical support for robotics, handling complex issues with less than 20% escalation rate across pre-sales, sales, and post-sales.
Lingrong: Wedding Dress CX
Provided customer service for custom wedding dresses, recovering high-value return orders and preventing production waste through timely cancellations.
Creality: Technical Support
Provided omni-channel technical support for 3D printers, handling pre-sales inquiries, troubleshooting, and parts dispatch to improve customer satisfaction.
Our Partners
Trusted by leading companies worldwide.
Custom Customer Service Solutions
We deliver professional, efficient solutions tailored to your industry, language, and channel requirements.
Get Your Custom SolutionBusiness Partnership Process
Our clear 4-stage process ensures efficient, reliable collaboration from initial contact to project operation
Business Negotiation
Deep dive into requirements, clarify details, and finalize contract signing.
- Initial inquiry & discussion
- Contract drafting & review
- Partnership agreement signing
Project Launch
Official project initiation with dedicated manager and detailed execution plan.
- Project kickoff
- Dedicated manager assignment
- Requirement finalization
Team Building
Recruit and train qualified agents from our talent pool.
- Talent pool screening
- Resume review & interviews
- Training & certification
- Agent onboarding
Project Execution
Ongoing service delivery with continuous monitoring and optimization.
- System setup & testing
- Service launch
- Performance monitoring
- Regular optimization
Start Your Global CX Journey
Focus on core business while we handle your global customer service with professional expertise.
Start Partnership